Cancellation Policy

For unpaid consultations, I understand things come up and sometimes you need to cancel or reschedule your appointment. However, I do appreciate a minimum of 24 hours notice. A cancellation without 24 hours notice will result in a fee of $50.

For prepaid initial consultations, I do not offer refunds for ‘change of mind’ so you are encouraged to consider carefully whether a purchase is right for you before making the payment. You may opt to reschedule your appointment to another agreed day/time. 

For prepaid return and acute naturopathy consultations, provided you give at least 24 hours notice of cancellation, you can opt to reschedule your appointment to another agreed day/time or you can be provided with a full refund of the fees.

For packages, if your decision to cancel the entire package is made before your package commences (before the initial consult) and is within 7 days of purchase, you can opt for a full refund. However, once the package has commenced, and you need to cancel an appointment, you can reschedule it to another agreed date/time. You may request to extend the package by up to 6 months. 

If unforeseen circumstances arise, and I am unable to proceed with a consultation or package, a full refund or rescheduling will be provided. You will be given both options within 2 days of the cancellation.

Appointment Changes

If you need to reschedule your appointment, please provide a minimum of 24 hours to avoid a cancellation fee.